Ontario’s accessibility laws and standards, our action plan and progress in becoming accessible for people with disabilities by 2025.
The Act aims to make Ontario barrier-free by 2025, by developing accessibility standards in five areas:
The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff.
You can visit the
Ministry of Community and Social Services website for further information about the Act.
ETFO has developed a policy about providing goods and services to people with disabilities: PDF |Word.
In accordance with the Act, ETFO provincial staff received customer service accessibility training during the fall of 2014 that included:
Newly hired staff receive AODA training as part of their orientation to the organization.
In accordance with the Integrated Accessibility Standards and the Accessibility Standards for Customer Service Regulation, ETFO has compiled an accessibility plan and policies:PDF |Word. The plan outlines the policies and actions that ETFO will put in place to improve opportunities for people with disabilities.