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ETFO and AODA Compliance


​The Accessibility for Ontarians with Disabilities Act (AODA)

​To improve accessibility for all Ontarians, a business with at least one employee must comply with the first accessibility standards for customer service by January 1, 2012. The remaining standards will be implemented in stages over the next few years.

The Act aims to make Ontario barrier-free by developing accessibility standards in five areas:

  1. Customer service,
  2. Employment,
  3. Information and communications,
  4. Transportation, and
  5. The built environment.

The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff.

You can visit the Ministry of Community and Social Services website for further information about the Act.

ETFO's Accessible Customer Service Plan - Updated November 2014

ETFO has developed a policy about providing goods and services to people with disabilities: PDF |Word.

In accordance with the Act, ETFO provincial staff received customer service accessibility training during the fall of 2014 that included:

  1. Review of the AODA and requirements of the customer service standard.
  2. How to interact and communicate with persons with various types of disabilities.
  3. How to interact with persons with disabilities who use an assistive device.
  4. How to interact with people with disabilities who require the assistance of a guide dog or other service animal.
  5. How to interact with people with disabilities who are accompanied by a support person.
  6. What to do if a person with a disability is having difficulty accessing ETFO’s goods or services.
  7. Training on ETFO’s policies, practices, and procedures relating to the provision of goods or services to people with disabilities.
  8. How to provide notices about any temporary disruptions in services.

ETFO's Multi-Year Accessibility Plan - December 2014​

In accordance with Regulation 19/11—Integrated Accessibility Standards—ETFO has compiled an accessibility plan and policies: PDF |Word. The plan outlines the policies and actions that ETFO will put in place to improve opportunities for people with disabilities.