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Accessible Customer Service Plan
Accessibility for Ontarians with Disabilities Act (AODA)
To improve accessibility for all Ontarians, a business with at least one employee must comply with the first accessibility standards for customer service by January 1, 2012. The remaining standards will be implemented in stages over the next few years. www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm The Act aims to make Ontario barrier-free by developing accessibility standards in five areas:
The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff. ETFO has developed a policy about providing goods and services to people with disabilities. ETFO provincial staff received customer service accessibility training this fall that included:
Please send your feedback to Elizabeth Lui, Human Resources Officer, at email@example.com.
You can visit the Ministry of Community and Social Services website for further information about the Act.