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Accessible Customer Service Plan
Accessibility for Ontarians with Disabilities Act (AODA)
To improve accessibility for all Ontarians, business with at least one employee must comply with the first accessibility standard - customer service by January 1, 2012. The remaining standards will be implemented in stages over the next few years.
The act aims to make Ontario barrier-free by developing accessibility standards in five areas:
For more information, see the following web page: www.e-laws.gov.on.ca/html/regs/english/elaws_regs_070429_e.htm
The ETFO provincial office is committed to excellence in serving people with disabilities when visiting the provincial office or communicating with our staff. ETFO has recently developed a new policy about providing goods and services to people with disabilities.
ETFO provincial staff received customer service accessibility training this fall that included:
Please send your feedback to Ruth Alam, Human Resources Manager, at email@example.com.
For further information, contact Adam Peer, Executive Assistant, Equity and Women's Services at firstname.lastname@example.org.
You can visit the Ministry of Community and Social Services website for further information about the Act.